Terms and Conditions

In these Terms and Conditions, unless the context otherwise requires:

• "Website" means www.spid.in and all associated pages, content, and services.
• "We," "Us," "Our," and "SPID" refer to the company operating this website.
• "You," "Your," and "User" refer to the person accessing or using the website.
• "Products" means all goods, merchandise, and items available for purchase on our website.
• "Services" means all services provided by SPID through the website.
• "Account" means the user account created on our website.
• "Order" means your request to purchase products from our website.
• "Content" means all text, images, graphics, videos, and other materials on the website.

By accessing and using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy. If you do not agree with any part of these terms, you must not use our website or services.

We reserve the right to modify these terms at any time. Your continued use of the website following any changes indicates your acceptance of the new terms.

3.1 Age Requirement

You must be at least 18 years of age to use this website and make purchases. By using our website, you represent and warrant that you are of legal age to form a binding contract with SPID.

3.2 Account Registration

To access certain features of our website, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your password
• Accept all responsibility for activities that occur under your account
• Notify us immediately of any unauthorized use of your account

3.3 Account Termination

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, including but not limited to situations where we believe there has been a violation of these Terms and Conditions.

4.1 Product Descriptions

We make every effort to display our products as accurately as possible. However, we do not warrant that product descriptions, colors, images, or other content available on the website is accurate, complete, reliable, current, or error-free.

Product images are for illustrative purposes only. Actual products may vary slightly in appearance from the images displayed.

4.2 Pricing

All prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated. Prices are subject to change without notice. The price applicable to your order will be the price displayed at the time you place your order.

4.3 Pricing Errors

Despite our best efforts, some products may be listed at incorrect prices. If we discover a pricing error, we reserve the right to cancel any orders placed for products listed at the incorrect price, regardless of whether the order has been confirmed or payment has been processed.

4.4 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time. In the event that a product is unavailable after you have placed an order, we will notify you and provide a full refund.

5.1 Placing an Order

When you place an order through our website, you are making an offer to purchase the products. All orders are subject to acceptance by us. We may, at our sole discretion, refuse or cancel any order for any reason.

5.2 Order Confirmation

After placing an order, you will receive an email confirmation. This confirmation does not constitute acceptance of your order. We reserve the right to accept or decline your order at any time before shipment.

5.3 Payment Methods

We accept various payment methods including credit cards, debit cards, net banking, UPI, and digital wallets. By providing payment information, you represent and warrant that:

• You are authorized to use the designated payment method
• You authorize us to charge the total amount to your payment method
• All payment information provided is accurate and current

5.4 Payment Security

All payment transactions are processed through secure third-party payment gateways. We do not store your complete payment card information on our servers. Your payment information is encrypted and transmitted securely.

5.5 Order Cancellation

You may cancel your order before it has been shipped. Once an order has been shipped, it cannot be cancelled but may be eligible for return according to our Return Policy.

6.1 Shipping Areas

We currently ship to addresses within India only. Shipping charges and estimated delivery times will be displayed at checkout and may vary based on your location and the shipping method selected.

6.2 Delivery Timeframes

Estimated delivery times are provided for guidance only and are not guaranteed. Actual delivery times may vary due to factors beyond our control, including courier delays, weather conditions, or other unforeseen circumstances.

6.3 Shipping Charges

Shipping charges are calculated based on the weight, dimensions, and destination of your order. Any applicable shipping charges will be clearly displayed before you complete your purchase.

6.4 Risk of Loss

All items purchased from SPID are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon delivery to the carrier.

6.5 Delivery Issues

Please inspect your order upon delivery. If you notice any damage or discrepancies, you must notify us within 48 hours of receipt. Failure to do so may affect your ability to return or exchange the product.

7.1 Return Policy

We accept returns within 7 days of delivery for eligible products. To be eligible for a return, products must be:

• Unused and in the same condition as received
• In original packaging with all tags attached
• Accompanied by proof of purchase

7.2 Non-Returnable Items

Certain items cannot be returned, including but not limited to:

• Personalized or customized products
• Intimate apparel and innerwear
• Products marked as final sale or clearance
• Gift cards and vouchers
• Products damaged due to misuse or negligence

7.3 Return Process

To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with return instructions and a return authorization number if applicable.

7.4 Refunds

Once we receive and inspect your returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method. Shipping charges are non-refundable unless the return is due to our error.

7.5 Exchanges

We offer exchanges for defective or damaged products, or for size/color variations subject to availability. Please contact our customer service team to arrange an exchange.

8.1 Ownership

All content on this website, including but not limited to text, graphics, logos, images, audio clips, video clips, digital downloads, data compilations, and software, is the property of SPID or its content suppliers and is protected by Indian and international copyright, trademark, and other intellectual property laws.

8.2 Limited License

You are granted a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes. This license does not include any right to:

• Reproduce, distribute, or publicly display any content
• Modify or create derivative works
• Use any content for commercial purposes
• Remove any copyright or proprietary notices

8.3 Trademarks

SPID and all related logos, product names, and service names are trademarks of SPID. You may not use these trademarks without our prior written permission.

You agree not to use the website for any unlawful purpose or in any way that could damage, disable, overburden, or impair the website. Prohibited activities include but are not limited to:

• Violating any applicable local, state, national, or international law
• Infringing on any intellectual property rights
• Transmitting any harmful code, viruses, or malware
• Attempting to gain unauthorized access to our systems or networks
• Interfering with or disrupting other users' use of the website
• Engaging in any fraudulent activities or misrepresenting your identity
• Harassing, threatening, or defaming others
• Collecting or storing personal data about other users
• Using automated systems or software to extract data from the website
• Posting or transmitting any offensive, obscene, or inappropriate content

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. By using our website, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

We are committed to protecting your privacy and handling your data in accordance with applicable Indian data protection laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

11.1 Website Availability

We strive to ensure that our website is available 24/7. However, we do not guarantee that the website will be uninterrupted, timely, secure, or error-free. We reserve the right to suspend or discontinue the website at any time without notice.

11.2 Product Warranties

Products sold on our website may come with manufacturer warranties. We make no additional warranties beyond those provided by manufacturers. Any warranty claims should be directed to the respective manufacturer.

11.3 Disclaimer of Warranties

• Your access to or use of or inability to access or use the website
• Any conduct or content of any third party on the website
• Any content obtained from the website
• Unauthorized access, use, or alteration of your transmissions or content

Our total liability to you for any claims arising from your use of the website or purchase of products shall not exceed the amount you paid for the products in question or INR 10,000, whichever is lower.

You agree to indemnify, defend, and hold harmless SPID, its officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or in any way connected with:

• Your access to or use of the website
• Your violation of these Terms and Conditions
• Your violation of any third-party rights, including intellectual property rights
• Any content you submit, post, or transmit through the website
• Your breach of any representation or warranty contained herein

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by SPID. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

You acknowledge and agree that SPID shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of any third-party content, goods, or services available through such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any disputes, claims, or controversies arising out of or relating to these Terms and Conditions or your use of the website shall be subject to the exclusive jurisdiction of the courts located in Mumbai, India.

You agree to submit to the personal jurisdiction of such courts and waive any objection to the exercise of jurisdiction by such courts.

16.1 Informal Resolution

In the event of any dispute, claim, or controversy arising from or relating to these Terms and Conditions, you agree to first contact us to attempt to resolve the dispute informally. We will make good faith efforts to resolve any disputes amicably.

16.2 Arbitration

If the dispute cannot be resolved through informal negotiations within 30 days, it shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in Mumbai, India, and the language of arbitration shall be English.

We reserve the right to modify, amend, or update these Terms and Conditions at any time at our sole discretion. Any changes will be effective immediately upon posting to the website. The "Last Updated" date at the top of this page will be revised accordingly.

Your continued use of the website following the posting of changes constitutes your acceptance of such changes. We encourage you to review these Terms and Conditions periodically to stay informed of any updates.

If you do not agree to the modified terms, you must stop using the website immediately.

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the provision shall be severed from these Terms and Conditions.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

Our failure to enforce any right or provision of these Terms and Conditions will not be considered a waiver of those rights or provisions. Any waiver of any provision of these Terms and Conditions will be effective only if in writing and signed by an authorized representative of SPID.

No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

You may not assign, transfer, or delegate any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign, transfer, or delegate our rights and obligations under these Terms and Conditions without restriction.

These Terms and Conditions, together with our Privacy Policy, Return Policy, Shipping Policy, and any other legal notices or policies published by us on the website, constitute the entire agreement between you and SPID concerning your use of the website and supersede all prior agreements, understandings, negotiations, and discussions, whether oral or written.

SPID shall not be liable for any failure or delay in performance of its obligations under these Terms and Conditions due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.